Refund policy
This policy explains how cancellation and refund requests are handled for Mentora subscriptions.
Free usage
Mentora provides a limited free roadmap allowance so learners can try the product before subscribing.
Free usage does not require a refund because no payment is collected for it.
Subscriptions
Paid subscriptions provide access to roadmap generation beyond the free allowance for the selected billing interval.
Subscriptions are digital services and access is delivered immediately after successful payment confirmation.
You may cancel your subscription to stop future renewals. Cancellation does not automatically refund charges already processed, and access may remain available until the end of the paid billing period.
Cancellation
To request cancellation, contact priynshuchouhn@gmail.com from the email linked to your Mentora account.
Cancellation requests are usually reviewed within 2 business days. If a renewal is already being processed by the payment provider, the cancellation may apply from the next billing cycle.
Refund requests
Refund requests are reviewed case by case. We may approve a refund when there is a duplicate charge, accidental purchase, payment error, or a service issue that prevents reasonable use of Mentora.
To request a refund, contact priynshuchouhn@gmail.com with your account email, payment date, plan, and payment reference if available.
Refund requests should be raised within 7 days of the transaction date so we can investigate the payment promptly.
Processing time
Approved refunds are processed through the original payment method whenever possible and are initiated within 5 to 7 business days after approval.
Your bank or payment provider may take an additional 5 to 10 business days to show the refunded amount after we initiate it.
No shipping or returns
Mentora is a digital subscription service. We do not ship physical products, and there is no physical return process.
Access to paid features is provided online after payment confirmation.
Non-refundable cases
We may decline refund requests for heavy usage during the paid period, violations of our terms, or requests made long after the billing date.
Nothing in this policy limits any rights you may have under applicable consumer protection law.