Refunds & Cancellations policy
This policy explains how refund requests are handled for Mentora one-time paid access purchases.
Free usage
Mentora provides a limited free roadmap allowance so learners can try the product before purchasing paid access.
Free usage does not require a refund because no payment is collected for it.
Paid access
Paid access provides roadmap generation beyond the free allowance for the selected access period, subject to the selected plan's monthly session limit.
Paid access is a digital service and is delivered after successful payment confirmation.
Purchases do not renew automatically. After the selected access period ends, you need to purchase again to continue paid access.
Refund requests
Refund requests are reviewed case by case. We may approve a refund when there is a duplicate charge, accidental purchase, payment error, or a service issue that prevents reasonable use of Mentora.
To request a refund, contact priynshuchouhn@gmail.com with your account email, payment date, plan, and payment reference if available.
Refund requests should be raised within 7 days of the transaction date so we can investigate the payment promptly.
Processing time
Approved refunds are processed through the original payment method whenever possible and are initiated within 5 to 7 business days after approval.
Your bank or payment provider may take an additional 5 to 10 business days to show the refunded amount after we initiate it.
No shipping or returns
Mentora is a digital service. We do not ship physical products, and there is no physical return process.
Access to paid features is provided online after payment confirmation.
Non-refundable cases
We may decline refund requests for heavy usage during the paid period, violations of our terms, or requests made long after the billing date.
Nothing in this policy limits any rights you may have under applicable consumer protection law.